Guests who require service animals must make the resort aware that the service animal is coming. Guests must also ensure that their service animal must have the service vest on and be on a leash at all times while on property. Service animals are not allowed on chairs inside the restaurant.
Only service animals are allowed on property as required by under the America’s With Disabilities Act (“ADA”) with guidelines set forth by the Department of Justice: https://www.ada.gov/service_animals_2010.htm (PDF ).
A service animal is defined as a dog that is individually trained to do work or perform tasks for people with special needs. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Please review the guidelines related to having a service animal on property.
Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. The owner/handler must always be in control of service animal. Service animals cannot be aggressive with other people or animals.
Service animals’ vaccinations should be up-to-date and current, and he/she free of ticks and fleas.
Service animals should be with their owners and under their care at all times.
Service animals need to be cleaned off when wet or dirty, prior to entering the resort or room.
Guest will clean up after their pet and dispose of any waste in a marked trash receptacle.
Guest will notify the Resort of any pet “accidents” immediately and request cleaning assistance.
Guest will keep their pet off all furniture including beds, chairs and sofas.
Guest agrees to pay an extra $200 cleaning fee should room require excessive cleaning due to soiled bedspreads, furniture, or carpeting. Guest agrees that the condition of room is based on the sole judgment of Two Bunch Palms Management upon departure.
Guest assumes financial responsibility for any damage caused by their pet during their stay.
Should a guest’s pet cause injury to other guests, patrons, employees, visitors, vendors, or anyone lawfully on the hotel premises or their property, the guest agrees to indemnify and hold harmless JRNL Two Bunch Palms, LLC and all partners, directors, officers, employees and affiliated entities of the foregoing from and against any damages, loss, litigation, cost or expense by any of the foregoing as a result of any damage or injury caused by the guest’s pet.
Section 54.1(a)(1), Right of full and equal access to places of public accommodation
Individuals with disabilities shall be entitled to full and equal access, as other members of the general public, to accommodations, advantages, facilities, medical facilities, including hospitals, clinics, and physicians’ offices, and privileges of all common carriers, airplanes, motor vehicles, railroad trains, motorbuses, streetcars, boats, or any other public conveyances or modes of transportation (whether private, public, franchised, licensed, contracted, or otherwise provided), telephone facilities, adoption agencies, private schools, hotels, lodging places, places of public accommodation, amusement, or resort, and other places to which the general public is invited, subject only to the conditions and limitations established by law, or state or federal regulation, and applicable alike to all persons.
Section 54.2(a), Right of individuals with disabilities to be accompanied by a trained service dog
Every individual with a disability has the right to be accompanied by a guide dog, signal dog, or service dog, especially trained for the purpose, in any of the places specified in Section 54.1 without being required to pay an extra charge or security deposit for the guide dog, signal dog, or service dog. However, the individual shall be liable for any damage done to the premises or facilities by his or her dog.
Section 54.2(b), Service dogs in training
Individuals who are blind or otherwise visually impaired and persons licensed to train guide dogs for individuals who are blind or visually impaired pursuant to Chapter 9.5 (commencing with Section 7200) of Division 3 of the Business and Professions Code or as defined in regulations implementing Title III of the Americans with Disabilities Act of 1990 (Public Law 101-336), and individuals who are deaf or hearing impaired and persons authorized to train signal dogs for individuals who are deaf or hearing impaired, and individuals with a disability and persons who are authorized to train service dogs for the individuals with a disability may take dogs, for the purpose of training them as guide dogs, signal dogs, or service dogs in any of the places specified in Section 54.1 without being required to pay an extra charge or security deposit for the guide dog, signal dog, or service dog. However, the person shall be liable for any damage done to the premises or facilities by his or her dog. These persons shall ensure the dog is on a leash and tagged as a guide dog, signal dog, or service dog by an identification tag issued by the county clerk, animal control department, or other agency, as authorized by Chapter 3.5 (commencing with Section 30850) of Title 14 of the Food and Agricultural Code.
A violation of the right of an individual under the Americans with Disabilities Act of 1990 (Public Law 101-336) also constitutes a violation of this section, and nothing in this section shall be construed to limit the access of any person in violation of that act.
Commonly asked questions on service animals: