FYI

Need To Know

  • Just Text Us

    Need a drink by the pool? Some extra towels for your room? The quickest and easiest way to reach us with a request, a question or a simple hello is by texting us at: 76O-676-5OOO

  • WiFi

    To connect to the WiFi, please use TBP_Guest. Once the browser pops up, just enter your last name and room number.

  • Coffee Service

    Complimentary coffee is available daily from 6:30 AM to 10 AM at Twine Café.

  • Room Phone

    To reach guest services, dial 'O'.
    Alternatively, feel free to text us at 76O-676-5OOO

  • Housekeeping

    Housekeeping will be offering daily refresh services during your stay. This includes remaking of the bed and trash removal. Should you prefer fresh sheets, please let our guest services team know. If you prefer fresh towels, please leave them unhung and our team will be happy to replenish them with clean towels. In our commitment to sustainability, we encourage guests to reuse towels and bedding when possible, reducing water and energy consumption. Your participation helps us maintain an environmentally friendly operation.

  • Incidentals

    A $200 per night, per room authorization hold will be placed on your credit card at check-in for incidentals.

  • Mineral Waters

    Enjoy our mineral waters—flowing from a 600-year-old natural spring—anytime, except during daily maintenance from 6 AM to 8 AM. Rich in lithium and other healing minerals, these waters are naturally heated, with temperatures ranging between 99°F and 104°F for optimal relaxation and therapeutic benefits. Tub reservations are required. Find all the information here. Please note, the Main Grotto and the Cool Pool are open access and do not require a reservation.

  • Spa

    View our full spa menu. Reservations can be made online or at the front desk.

  • Private Sessions

    A signature part of the Two Bunch experience—our Private Sessions offer personalized wellness, from sound baths to energy healing. Join solo, with a partner, or in a small group. View our full offerings here

  • Weekly Classes

    Join us for our weekly wellness classes, designed to help you relax, recharge, and reconnect. From yoga and meditation to movement and mindfulness, these complimentary sessions are included with your stay. Please note, experiences marked with an asterisk (*) require an additional fee. Check the schedule here.

  • Fancy a Game?

    Our courts are outfitted for tennis, pickle ball and basketball. Courts are available first-come, first-served, from sunrise to sunset. Need equipment? Just stop by the front desk.

  • EV Charging

    Chargers are available throughout the property on a first-come, first-served basis. We kindly ask that you use the charger closest to your room block.

  • Check Out

    You will receive an automated text message and e-mail with your check out folio on your day of departure. Just leave the keys on the night stand and you’re good to go! If you have any questions regarding your folio, just text us at 76O-676-5OOO or email us at: reservations@twobunchpalms.com