FAQ
AGE RESTRICTION: Two Bunch Palms is an adults-only resort. All guests must be 18 or older.
ROOM RATES: Rates are quoted in U.S. dollars per night, based on double occupancy. Taxes, gratuity, and additional guest charges are not included and are subject to change without notice.
INCIDENTALS: A $200 per night, per room authorization hold will be placed on your credit card at check-in for incidentals.
CHECK-IN / CHECK-OUT
Check-in: 4 PM
Check-out: 11 AM, Late check-out is available until 2 PM for $100, subject to availability.*
ADVANCE DEPOSIT: A deposit equal to the first night’s room and tax is required at booking. Holiday periods, promotions, and packages may carry different policies—please review rate details at time of booking.
TAXES: Room rates do not include the 15.195% city bed tax. Taxes are subject to change.
PAYMENT: We accept Visa, MasterCard, American Express, and Discover.
RESORT AMENITIES: Included in your stay: Daily Wellness Programs, Access to Mineral Pools, Wi-Fi, Complimentary morning coffee at Twine, Tennis & racquetball equipment, Lawn games, Self-parking and on-property shuttle service
ADDITIONAL CHARGES
Early check-in (starting at 2 PM): $100
Late check-out (until 2 PM): $100
Subject to availability.
ADDITIONAL GUESTS: Room rates include two guests. Each additional guest is $85 per night plus tax.
CANCELLATION POLICY: Standard rooms: Cancellations must be made by 12 PM PST, 72 hours before arrival to avoid forfeiting the first night’s room and tax. Suites: Require 7 days’ notice. Non-refundable rates cannot be changed or canceled.
SMOKING POLICY: Smoking is not permitted in rooms or public areas. A $300 cleaning fee will apply if violated. Designated smoking areas are available—please ask the front desk.
PET POLICY: To preserve the peace and native wildlife, pets are not permitted. Service animals are welcome but must be declared in advance, remain under control, and wear a vest while on property. Owners are responsible for any damages caused.
THIRD-PARTY PAYMENTS: If the credit card holder will not be present at check-in, please email guestservices@twobunchpalms.com to request a secure Credit Card Authorization Form.