Privacy Policy
Effective Date: January 1, 2025
At Two Bunch Palms, we are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal data of visitors and guests who engage with our website, make bookings, or interact with our brand in any way. By using our website or services, you agree to the practices described in this policy.
Information We Collect: When you visit our website or make a reservation, we may collect personal information that you voluntarily provide, such as your full name, email address, phone number, mailing address, and payment details. This information may be collected through forms, booking engines, newsletter sign-ups, or customer service interactions. In addition to the information you provide directly, we also collect data automatically via your browser or device. This includes your IP address, device and browser type, referring URLs, geographic location (if enabled), and activity on our website, including pages viewed and time spent on site.
How We Use Your Information: We use your information to process reservations, send confirmations, provide customer service, and personalize your experience. Your data helps us communicate with you about your stay, provide wellness-related offers or event information, and send marketing emails, but only if you have opted in to receive them. We may also use this data to improve our website, analyze trends, and better understand the needs and preferences of our guests.
Legal Basis for Processing (for EEA Users): For individuals located in the European Economic Area, we rely on legal bases such as your consent, the need to perform a contract with you (such as a reservation), compliance with legal obligations, and our legitimate business interests in providing and improving our services.
Data Sharing and Third-Party Services: We do not sell your personal information. We may share your data with trusted service providers who assist us in delivering our services, including reservation and payment processors, email marketing platforms, analytics services, and customer relationship management tools. These include but are not limited to providers such as Selfbook, Stripe, Revinate, Google Analytics, and Meta (Facebook). These vendors are contractually obligated to protect your information and are only allowed to use it as necessary to perform services on our behalf.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve website functionality, personalize content, measure campaign performance, and understand how visitors interact with our site. Cookies are small files stored on your browser that allow us to recognize your device and remember your preferences. Some cookies are essential for the site to function, while others help us improve your experience. By continuing to use our website, you consent to our use of cookies. You may adjust your browser settings to refuse some or all cookies, though this may limit certain features or functionality. If you would like to learn more about managing cookies or tracking tools, feel free to contact us at [email protected].
Your Rights and Choices: Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to opt out of receiving marketing communications at any time by clicking the unsubscribe link in any promotional email. If you wish to exercise any of these rights or have questions about your data, please contact us directly at [email protected].
Data Retention and Security: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We take reasonable and appropriate technical and organizational measures to protect your data from loss, misuse, and unauthorized access, including through the use of encrypted systems and secure third-party platforms. However, no internet-based transmission is ever completely secure.
Terms of Use: By accessing this website, you agree not to reproduce, republish, or exploit any part of the website content without express written permission. You agree to use this site only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the site. We reserve the right to cancel bookings or deny service if we suspect fraudulent or abusive activity. All content on the site, including text, imagery, logos, and design, is the property of Two Bunch Palms or its partners and is protected by applicable intellectual property laws. We make reasonable efforts to ensure that all content is accurate and up to date. However, we are not liable for errors, omissions, or interruptions in service. Use of the website is at your own risk.
Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. Any updates will be posted on this page and take effect immediately upon posting. If the changes are material, we will note that the policy has been updated so that you are aware of what has changed.
Contact Us: If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your information, you may contact us at any time.
Two Bunch Palms, 67425 Two Bunch Palms Trail, Desert Hot Springs, CA 92240, [email protected]