FAQ
AGE RESTRICTION: Two Bunch Palms is an adults-only resort. All guests must be 18 or older.
ROOM RATES: Rates are quoted in U.S. dollars per night, based on double occupancy. Taxes, gratuity, and additional guest charges are not included and are subject to change without notice.
INCIDENTALS: A $200 per night, per room authorization hold will be placed on your credit card at check-in for incidentals.
CHECK-IN / CHECK-OUT: Check-in is at 4 PM. Check-out at 11 AM. Early check in and late check-out are available for an additional fee and are subject to availability.*
ADVANCE DEPOSIT: For our Standard Rate, the first night’s room and tax will be charged to your credit card 72 hours prior to your arrival. For all non-refundable rates and special offers, the full amount for all nights’ room and tax will be charged at the time of booking. These reservations cannot be modified, cancelled, or refunded. We encourage you to review the rate details, terms, and conditions when booking.
TAXES: Room rates do not include the 15.195% city bed tax. Taxes are subject to change.
FEES: Two Bunch Palms collects a 4.6% wellness fee to support healthcare benefits for our team.
PAYMENT: We accept Visa, MasterCard, American Express, and Discover.
RESORT AMENITIES: Included in your stay: Daily Wellness Programs, Access to Mineral Pools, Wi-Fi, Complimentary morning coffee at Twine, Tennis & racquetball equipment, Lawn games, Self-parking and on-property shuttle service
ADDITIONAL GUESTS: Room rates include two guests. Each additional guest is $85 per night plus tax.
CANCELLATION POLICY: Standard rooms: Cancellations must be made by 12 PM PST, 72 hours before arrival to avoid forfeiting the first night’s room and tax. Suites: Require 7 days’ notice. Non-refundable rates cannot be changed or canceled.
SMOKING POLICY: Smoking is not permitted in rooms or public areas. A $300 cleaning fee will apply if violated. Designated smoking areas are available—please ask the front desk.
PET POLICY: To preserve the peace and native wildlife, pets are not permitted. Service animals are welcome but must be declared in advance, remain under control, and wear a vest while on property. Owners are responsible for any damages caused.
THIRD-PARTY PAYMENTS: If the credit card holder will not be present at check-in, please email guestservices@twobunchpalms.com to request a secure Credit Card Authorization Form.